Are you an expert or a trafficker?

Closer, the service of the sales staff of the Fahrenheit pharmacy on the third floor of Shanghai Gubei Carrefour gave me a big surprise. My two-month-old baby son, the left eye is infected, I think eye drops may cure such a small infection. However, the problem is that my son is just two months old and may not be able to use any eye drops.

So I came to this pharmacy and said my situation and the sales clerk. He asked me about my specific symptoms and then recommended several drugs to me. The strange thing is that these drugs are not available in their pharmacy.

So, I went to another pharmacy on this road and bought the eye drops. My son’s eyes would be fine in less than two days. This is just a small piece of life, but it makes me think that the role of sales should be an expert or a simple sale. In China, most of the drug salesmen I have contacted give me the impression that the drugs they recommend to us are generally higher in medicine.

For most people who have had similar experiences, they can only sigh "this is China", which means that this is the way of doing things here. If not, selling things will cost you money.

My experience at the Gubei Carrefour Fahrenheit Pharmacy was a trust in the sales of pharmacies. If I am suffering from a disease, I will definitely go to the Fahrenheit pharmacy to consult without hesitation. My experience is not only for the pharmacy, the salesman, but also for me to trust other chain stores in the pharmacy, as well as the sales staff in the store. Unless the pharmacy's sales clerk sells me a drug that is not suitable for me, it destroys my trust in them and hopes that this will not happen.

The term "sales" in China is sometimes referred to as "selling," which means selling, selling, and just selling things. Here is this to sell products and services to customers.

According to a 14-year survey by Chally Group Human Resources, the more successful sales are those who are more likely to win customer trust.

A more effective way to win customer trust is to think from the customer's perspective. Even if you can't sell things right away, it's like the pharmacist at the Fahrenheit pharmacy that I bought you before. These are especially important in B2B sales. Because of the huge amount of transactions involved in this situation, customers often fail to worry about what is going on during the purchase process. This is completely different from the sales concept of Chuangtong. The traditional concept is that the salesperson will try his best to sell the product to the customer and then take the money and leave.

This is also the reason why sales work is not optimistic in China (especially those looking for work and customers), because people tend to think that sales are to steal money from other people's wallets.