[China Glass Network] Email follow-up buyer's skills: targeted, simple, credible, appropriate, fast, meticulous tracking 1, the buyer's online query to distinguish that is the real disk, that is a fake disk, there should be a distinction Pseudo-program, otherwise once the business is done, you will be drowning in the ocean of email. Generally, from the content of the buyer's inquiry, you can judge which are the real disk and which are the virtual disk. You should focus on those highly targeted emails that can be called enquiries. For worthless enquiries, dare to decisively give up. If you think that each inquiry is to buy goods from you, it is too naive. Some enquiries are too vague, and may be just a means for customers to do market research. If you don't give up the vague information, you may only be able to do some email processing every day. Electronic Parts For Iphone 5S Lcd,Display Assembly For Iphone 5S Lcd,Original Grade Aaa For Iphone 5S Lcd,Repair Parts For Iphone 5S Mek Trading Co., Limited , http://www.betopdigital.com
2, the e-mail reply should be simple language to be simple, do not be arrogant, nothing to say. You must know that the patience of many foreign businessmen is very poor. If you waste his time, you will be guilty of murder. Don't underestimate the art of dealing with e-mail. Many foreign trade clerk don't really know how to write a good e-mail. The key is whether you can grasp the true intention of the buyer's inquiry, so that he can give him a more targeted response.
3, the e-mail content to be credible is not to ask you to omit the more basic etiquette, I believe that no one likes the rude response. Also be aware when contacting the buyer. Be sure to include your contact details, including your name, position, company name, phone number, fax number, e-mail address, website address, company address, etc. The content of the information gives the other party a very formal impression. Some manufacturers often lose their opinions when they reply, which is easy to leave a bad impression.
4, e-mail expression should be appropriate and appropriate is actually not easy! This includes not only the first two factors, but more importantly, professionalism.
(1) Buyers always want to deal with people who are proficient in products. If you make a mistake when you reply to the inquiry, you will find that you are not a real manufacturer, or you are not familiar with the product. Maybe I won’t go back. Therefore, you must specify the product specifications, packaging methods, functions, quotations and other data in detail when replying.
(2) Make full use of the advantages of e-mail to deliver pictures, which can better explain the problem and reduce costs.
(3) Before sending out the mail, you should check carefully whether there are spelling or grammatical errors, and try to reduce the bad impression that may be given to others.
(4) The quotation should be considered, and do not leave too much room for price reduction, otherwise it will cause doubts for the buyer. Moreover, to segment customers, that is, to give different quotations according to different countries and regions where customers are located. For example, most European and American customers and customers in South America and the Middle East will have different requirements on product grades. If you quote customers in South America and the Middle East to the prices of European and American markets, it is likely to scare each other.
5, e-mail reply to fast buyers always hope to get a reply as soon as possible. Especially the Internet is involved in international trade, many foreign buyers are more willing to apply this way, they use this method more because of low cost and high effectiveness. If the customer's query is too late, it will not only lose business opportunities, but also make the other party doubt your efficiency and ability. Even if it is a question that cannot be immediately replied, it should be given a clear reply after internal deliberation. It should not be blindly accepted and often counterproductive.
6. It is very important to keep track of the customers who have sent you inquiries. Many people often feel that there is more information on the Internet, fewer transactions, or no transactions, they lose confidence and no longer pay attention to the queries they receive. This is a very narrow and stupid practice. Empathy, you are a buyer, will you place an order for a supplier you don't know before? Moreover, the current market is basically the buyer's market, whether the buyer is through e-commerce or traditional Business means, it is easy to get countless suppliers. So, don't underestimate any queries from buyers!
Discuss two ways to track customers:
1. Regularly send new products to customers, this method often has an effect that cannot be underestimated;
2. Send greetings and holiday cards to customers on holidays.
How to follow up with foreign trade buyers by E-mail